Terms and Conditions cucu2 — Platform Usage Policy

To use the cucu2 platform, you must meet the following eligibility requirements set by management:

• At least 18 years old at the date of registration. cucu2 maintains a zero-tolerance policy toward use by minors.
• Registration and use of the platform is on your own personal capacity and not on behalf of any third party.
• You are not currently on the self-exclusion list of any gambling platform in Malaysia or internationally.
• You are not located in a country or region where online gambling is prohibited under applicable local laws.
• You are legally eligible to enter into binding contracts under the laws applicable to you.

Cucu2 reserves the right to request proof of identity at any time to verify member eligibility. If there is doubt regarding a member's age or identity, the account will be suspended pending completion of verification.

Each individual is only permitted to hold one (1) cucu2 account only. Registering multiple accounts is strictly prohibited and constitutes a serious violation of our terms of service.

• All information provided during registration must be accurate, complete, and up to date. False or misleading information may result in immediate account closure.
• You are solely responsible for maintaining the confidentiality of your password and account login details.
• You must notify cucu2 immediately if you suspect that your account has been accessed without authorisation.
• A complete identity verification (KYC) process is required before your first withdrawal can be processed. Required documents include a Malaysian identity card (MyKad) or a valid passport.
• Cucu2 reserves the right to reject registration applications without providing any reason.

Registered accounts are for the personal use of the account holder only. Transferring, selling, or sharing an account with any third party is prohibited and may result in permanent account closure along with forfeiture of balances and wins.

Cucu2 supports a variety of popular payment methods in Malaysia for members' convenience. All financial transactions are subject to the following policies:

• The minimum deposit per transaction is MYR 10.00. There is no maximum daily deposit limit unless otherwise stated in a specific promotion.
• The minimum withdrawal is MYR 30.00 per request. Daily and weekly withdrawal limits may apply depending on the member's account level.
• Available withdrawal methods include DuitNow, FPX, local bank transfer, and e-wallets (Touch 'n Go eWallet, GrabPay, Boost).
• All withdrawals must be made via the same payment method used for the original deposit, for anti-money laundering purposes.
• Cucu2 reserves the right to request additional supporting documents before processing withdrawals that exceed certain limits.
• Withdrawal processing time is within 1–3 business days depending on the chosen method and required verification.

Cucu2 is not responsible for any delays caused by third-party factors such as technical issues with banks or payment service providers. Any charges imposed by third parties are the member's responsibility.

All bonuses and promotions offered by cucu2 are subject to specific terms stated in each offer. General bonus terms are as follows:

• Each bonus carries a wagering requirement (rollover) that must be met before winnings from that bonus can be withdrawn.
• The standard rollover requirement is between 10x and 30x of the bonus amount received, depending on the promotion type.
• The 150% welcome bonus is applicable to the first deposit only and cannot be used in conjunction with other bonus offers.
• Cucu2 reserves the right to cancel any bonus obtained through fraudulent means, system abuse, or a breach of terms.
• Bonuses are non-transferable between accounts and hold no cash value unless rollover requirements are fully met.
• The maximum bet limit when using a bonus is MYR 10.00 per spin or per bet unless otherwise stated.

Cucu2 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Abuse of promotions, including opening multiple accounts to obtain bonuses, will result in cancellation of all bonuses and account closure.

All games available on the cucu2 platform are subject to individual rules set by their respective software providers. In addition, the following general rules apply to all games:

• The outcome of every game is determined by a Random Number Generator (RNG) system that has been audited and certified by independent international bodies. Results are final and non-disputable.
• Any technical disruptions during a gaming session will be resolved based on system records. cucu2 reserves the right to void bets affected by serious technical disruptions.
• The use of automation software, bots, or any unfair means to influence game outcomes is strictly prohibited.
• Player collusion in live casino games or betting is a serious violation and may result in immediate account closure.
• Cucu2 reserves the right to withhold winnings suspected to have been obtained fraudulently until an investigation is completed.

For sports betting, all bets are subject to result verification by official sources. cucu2 reserves the right to void or adjust bets in the event of odds errors caused by technical faults.

As a cucu2 member, you are responsible for ensuring your use of the platform is responsible and compliant with all rules. Your key responsibilities include:

• Only bet with money you can afford to lose. Never use savings, borrowed funds, or money needed for daily necessities to gamble.
• Comply with all local laws applicable to online gambling in your jurisdiction.
• Not using the cucu2 platform for any illegal activities, including money laundering or financial fraud.
• Provide accurate and up-to-date information to cucu2, particularly for identity verification and payment details.
• Report to cucu2 if you notice signs of gambling addiction in yourself or someone you know.

Cucu2 provides a range of responsible gaming tools such as deposit limits, loss limits, session time limits, and break options, which you can activate through your account settings. Use these tools to keep your gaming experience enjoyable and in control.

Cucu2 reserves the right to suspend or close any member account in the following situations:

• Violation of any terms and conditions stated in this document.
• Fraud, hacking activities, system abuse, or attempts to manipulate game results.
• Opening of multiple accounts by the same individual.
• Confirmation that a member is under 18 years of age.
• Request from relevant legal authorities.
• Account inactivity for more than 12 consecutive months.

Members may also request closure of their own account at any time through the account settings section or by contacting our customer support team. Prior to closure, all valid balances will be processed for withdrawal once all verification checks are completed.

Cucu2 is not liable for any loss, damage, or claims arising from:

• Service disruptions caused by circumstances beyond cucu2's control, including natural disasters, internet infrastructure outages, or actions by authorities.
• Financial losses incurred as a result of betting or gaming decisions made by the member.
• Unauthorised access to a member's account resulting from the member's negligence in safeguarding their login credentials.
• Delays in payment processing caused by third parties such as banks or e-wallet providers.
• Any indirect, incidental, or consequential losses related to the use of the cucu2 platform.

In all circumstances, the maximum liability of cucu2 to any member is limited to the total net deposits made by that member within the 30 days preceding the claim.

Cucu2 reserves the right to amend, add to, or revise any part of these terms and conditions at any time. Any material changes will:

• Announced via in-platform notification at least 7 days prior before the changes take effect, except in urgent circumstances.
• Updated on this page with the latest revision date clearly stated.
• Notified via email to registered members for significant changes to key policies.

Your continued use of the cucu2 platform after any changes take effect will be considered acceptance of the new terms. If you disagree with the changes made, you have the right to close your account before they take effect.

These terms and conditions are governed and interpreted in accordance with the laws applicable to the operation of the cucu2 platform. Any disputes arising from or related to the use of the cucu2 platform shall be resolved through the following process:

• At the first stage, disputes must be referred to the cucu2 customer support team for internal resolution within 14 working days.
• If internal resolution is unsuccessful, the dispute may be referred to a mutually agreed mediation body.
• Any formal legal action must be conducted under the jurisdiction specified in cucu2's operating licence.

Members agree that any claim or legal action against cucu2 must be filed within 12 months from the date of the incident giving rise to the claim. Claims filed after this period will not be entertained.